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Delivery Information
What are the shipping costs and options?
Orders are shipped directly from our warehouse in plain brown boxes or envelopes.
We do everything we can to make sure your order is delivered on time.
Orders placed before 3pm GMT Monday to Friday are shipped the same day. Orders are shipped Monday to Friday only. Orders placed on Saturday and Sunday will be shipped on the following Monday.
Tracked Shipping
All orders have tracked shipping. Your tracking code will be shown in your order dispatch email.
All orders over £30 qualify for free standard UK delivery.
Delivery Options To Suit You
When you checkout, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you. We use Royal Mail Tracked Delivery and DPD courier for next day services. Please note that Click and Collect orders are delivered primarily by our store delivery carriers.
Delivery costs and options - United Kingdom
| Service | Delivered | Cost | |
| Click and Collect - to a store of your choice | 3 Working Days | Free | Free if you spend over £30 |
| Standard Delivery | 3 Working days | £2.95 | Free if you spend over £30 |
| Premium Delivery | 2 Working days | £3.95 | |
| Express Delivery | Guaranteed next working day | £5.95 | |
| Saturday Delivery | Guaranteed on Saturday | £9.95 | |
| Sunday Delivery | Guaranteed on Sunday | £9.95 | |
| Please note: Working days do not include Saturday, Sunday or UK Bank Holidays | |||
Click & Collect - Free
- Our Click and Collect service is FREE and offers a practical alternative to receiving your order by post.
- Order before 2pm to collect in-store within 3 working days
- We'll email you when you're order is ready for collection
Standard Delivery - £2.95
- Receive email/text updates from Royal Mail - So you know when to expect delivery, you will receive email and/or text notifications from Royal Mail as your order goes through the delivery network. You will receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive
- Orders placed before 6pm will be delivered within 3 working days
- Delivery excludes Sundays and public holidays
- For certain postcodes the Standard Delivery service is 72 hours delivery: BT,GY,HS,IM,JE,KW,ZE2 & ZE3
Exceptions
Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via DPD tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.
Express Delivery - £5.95
Guaranteed next working day delivery
- Receive email/text updates from DPD - So you know when to expect delivery, you will receive email and/or text notifications from DPD as your order goes through our delivery network
- Order before 2pm to receive your order the next working day
- Orders placed after 2pm on Thursday will be delivered on Monday
- Orders placed after 2pm on Friday, or over the weekend will be delivered on Tuesday
- Orders placed from 2pm Fri 25th May to 2pm Tue 29th May will be delivered on Wed 30th May.
- You will be given a 1 hour delivery window, which can be rearranged to suit you. Information on how to do this can be found on your email notifications from DPD
- Delivery excludes weekends & bank holidays
Saturday Delivery - £9.95
Guaranteed Delivery on Saturday
- To take advantage of our Saturday delivery guaranteed service, just place your order any day, before 2pm Friday, and your order will be delivered by DPD on Saturday between 8am-6pm. You will be given an hour delivery window in your DPD email notification, which you can change to a time to suit you. Information on how to do this can be found on your email notifications from DPD
Sunday Delivery - £9.95
Guaranteed Delivery on Sunday
- To take advantage of our Sunday delivery guaranteed service, just place your order any day, before 2pm Friday, and your order will be delivered by DPD on Sunday between 8am-6pm. You will be given an hour delivery window in your DPD email notification, which you can change to a time to suit you. Information on how to do this can be found on your email notifications from DPD
International shipping costs:
| Service | Delivered |
| International Tracked Delivery | 4-8 Working days |
| International Express Tracked Delivery | 2-4 Working Days |
| Please note: Working days do not include Saturday, Sunday or UK Bank Holidays | |
| Service | Delivered | Cost | Free if you spend |
|---|---|---|---|
|
International Shipping |
5 - 9 Working days | $14.95 | $100.00 |
All items are in stock for same day shipping. You'll be told when you order when your package will be sent.
When you check out, you will be able to choose which shipping option you would like. The checkout will explain the options.
Sometimes, depending on your location and what you are buying, there will not be a choice of shipping option.
The checkout will always clearly explain which options are available to you.
What do SimplySextoys parcels look like?
We provide discreet shipping in plain brown boxes and padded envelopes so nobody knows what's inside.
Returns & Refunds
We offer free returns up to 30 days after purchase and a 1 year product guarantee. Learn more about our Returns policy on our Returns page.
Where Simplysextoys.com ships to
Shopping from outside the UK? We deliver to the following countries:
-
Australia
Austria
Belgium
Bulgaria
Brazil
Canada
Croatia
Cyprus
Czech Republic
Denmark (Faroe Islands)
Estonia
Falkland Islands
Finland
France (Corsica, Monaco)
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
-
Ireland
Israel
Italy
Japan
Latvia
Liechtenstein
Luxembourg
Macedonia
Malta
Monaco
Netherlands
New Zealand
Norway
Poland
Portugal (Azores, Madeira)
Singapore
South Africa
Slovakia
Slovenia
-
Spain
Sweden
Switzerland
United Kingdom
United States
Orders placed for countries not listed will be canceled and payment refunded.
We deliver to the countries listed on this page.
If you order products from our site for delivery to one of the above international destinations, your order may be subject to import duties and taxes which are applied when the order reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
What if you miss your order?
If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your package if they left it in a safe place.
What if your order doesn't arrive when you expect?
If your order is more than 5 working days overdue, please let us know.
Free UK Delivery
On all orders over £30
Discreet Delivery
Plain and tracked
5 Star Rating
Customers love us
Free Returns
It's fast and free
CONTACT US
0333 321 1497
Lines Open Monday To Saturday, 9am - 5pm Sundays, 10am - 4pm (excluding bank holidays).
sales@simplysextoys.com
We aim to respond to emails within one working day
