Delivery Information

What are the shipping costs and options?

Orders are shipped directly from our warehouse in plain brown boxes or envelopes.

We do everything we can to make sure your order is delivered on time.

Orders placed before 3pm GMT Monday to Friday are shipped the same day. Orders are shipped Monday to Friday only. Orders placed on Saturday and Sunday will be shipped on the following Monday.

Tracked Shipping

All orders have tracked shipping. Your tracking code will be shown in your order dispatch email.

All orders over £30 qualify for free standard UK delivery.

Delivery Options To Suit You

When you checkout, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you. We use Royal Mail Tracked Delivery and DPD courier for next day services. Please note that Click and Collect orders are delivered primarily by our store delivery carriers.

Delivery costs and options - United Kingdom
Service Delivered Cost  
Click and Collect - to a store of your choice 3 Working Days Free  Free if you spend over £30
Standard Delivery 3 Working days £2.95  Free if you spend over £30
Premium Delivery 2 Working days £3.95  
Express Delivery Guaranteed next working day £5.95  
Saturday Delivery Guaranteed on Saturday £9.95  
Sunday Delivery Guaranteed on Sunday £9.95  
Please note: Working days do not include Saturday, Sunday or UK Bank Holidays

Click & Collect - Free

  • Our Click and Collect service is FREE and offers a practical alternative to receiving your order by post.
  • Order before 2pm to collect in-store within 3 working days
  • We'll email you when you're order is ready for collection

Standard Delivery - £2.95

  • Receive email/text updates from Royal Mail - So you know when to expect delivery, you will receive email and/or text notifications from Royal Mail as your order goes through the delivery network. You will receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive
  • Orders placed before 6pm will be delivered within 3 working days
  • Delivery excludes Sundays and public holidays
  • For certain postcodes the Standard Delivery service is 72 hours delivery: BT,GY,HS,IM,JE,KW,ZE2 & ZE3

Exceptions

Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via DPD tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.

Premium Delivery - £3.95

  • Receive email/text updates from Royal Mail - So you know when to expect delivery, you will receive email and/or text notifications from Royal Mail as your order goes through the delivery network. You will receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive
  • Order before 2pm for delivery within 2 working days
  • Delivery excludes Sundays & bank holidays
  • For certain postcodes the Premium Delivery service is 72 hours delivery: GY,HS2,IM,JE,KW16-17,PA61-PA75,PA78,PH30,PH41-PH44 and ZE2-3

Exceptions

Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via DPD tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.

Express Delivery - £5.95

Guaranteed next working day delivery

  • Receive email/text updates from DPD - So you know when to expect delivery, you will receive email and/or text notifications from DPD as your order goes through our delivery network
  • Order before 2pm to receive your order the next working day
  • Orders placed after 2pm on Thursday will be delivered on Monday
  • Orders placed after 2pm on Friday, or over the weekend will be delivered on Tuesday
  • Orders placed from 2pm Fri 25th May to 2pm Tue 29th May will be delivered on Wed 30th May.
  • You will be given a 1 hour delivery window, which can be rearranged to suit you. Information on how to do this can be found on your email notifications from DPD
  • Delivery excludes weekends & bank holidays

Saturday Delivery - £9.95

Guaranteed Delivery on Saturday

  • To take advantage of our Saturday delivery guaranteed service, just place your order any day, before 2pm Friday, and your order will be delivered by DPD on Saturday between 8am-6pm. You will be given an hour delivery window in your DPD email notification, which you can change to a time to suit you. Information on how to do this can be found on your email notifications from DPD

Sunday Delivery - £9.95

Guaranteed Delivery on Sunday

  • To take advantage of our Sunday delivery guaranteed service, just place your order any day, before 2pm Friday, and your order will be delivered by DPD on Sunday between 8am-6pm. You will be given an hour delivery window in your DPD email notification, which you can change to a time to suit you. Information on how to do this can be found on your email notifications from DPD

International shipping costs:

Service Delivered
International Tracked Delivery 4-8 Working days
International Express Tracked Delivery 2-4 Working Days
Please note: Working days do not include Saturday, Sunday or UK Bank Holidays
Service Delivered Cost Free if you spend

International Shipping

5 - 9 Working days $14.95 $100.00

All items are in stock for same day shipping. You'll be told when you order when your package will be sent.

When you check out, you will be able to choose which shipping option you would like. The checkout will explain the options.

Sometimes, depending on your location and what you are buying, there will not be a choice of shipping option.

The checkout will always clearly explain which options are available to you.

What do SimplySextoys parcels look like?

We provide discreet shipping in plain brown boxes and padded envelopes so nobody knows what's inside.

Returns & Refunds

We offer free returns up to 30 days after purchase and a 1 year product guarantee. Learn more about our Returns policy on our Returns page.

Where Simplysextoys.com ships to

Shopping from outside the UK? We deliver to the following countries:

 

  1. Australia

    Austria

    Belgium

    Bulgaria

    Brazil

    Canada

    Croatia

    Cyprus

    Czech Republic

    Denmark (Faroe Islands)

    Estonia

    Falkland Islands

    Finland

    France (Corsica, Monaco)

    Germany

    Gibraltar

    Greece

    Hong Kong

    Hungary

    Iceland

  2. Ireland

    Israel

    Italy

    Japan

    Latvia

    Liechtenstein

    Luxembourg

    Macedonia

    Malta

    Monaco

    Netherlands

    New Zealand

    Norway

    Poland

    Portugal (Azores, Madeira)

    Singapore

    South Africa

    Slovakia

    Slovenia

  3. Spain

    Sweden

    Switzerland

    United Kingdom

    United States

Orders placed for countries not listed will be canceled and payment refunded.

We deliver to the countries listed on this page.

If you order products from our site for delivery to one of the above international destinations, your order may be subject to import duties and taxes which are applied when the order reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

What if you miss your order?

If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your package if they left it in a safe place. 

What if your order doesn't arrive when you expect?

If your order is more than 5 working days overdue, please let us know.

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